Tutorial #10: Calculating Cost Per Call Tutorial
Tutorial #11: Net CSR Productivity Tutorial
Tutorial #12: Retention Statistics & Customer Lifetime Value Tutorial
Tutorial #13: Services Business Metrics Tutorial
1-2 hours to complete all 5 forecasting problems.
Debriefing notes for each forecasting problem are accessible after completing each forecasting problem.
For individuals or small teams, with 2-person teams recommended for teaming's incremental learning.
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