E-Mail Missing: I'm not receiving e-mail notifications from LINKS about the availability of new results. Why is that? Your LINKS instructor manages e-mail addresses in the LINKS Simulation Database for all participants in LINKS events. Perhaps your e-mail address isn't correct in the LINKS Simulation Database. Ask your LINKS instructor to verify your e-mail address in the LINKS Simulation Database.
Passcode: How do I obtain a passcode for the LINKS Simulation Database? A LINKS industry is initialized when your LINKS instructor provides us with the relevant initialization information, students' e-mail addresses grouped into LINKS teams, and the complete schedule of game runs. At the time your LINKS industry is initialized, all students and the instructor are e-mailed firm-specific passcode access information for the LINKS Simulation Database. If your LINKS industry has already been initialized, you can retrieve your LINKS passcode via a link on the main LINKS webpage or the LINKS Simulation Database webpage ('Retrieve LINKS Passcode').
Passcode Error: I used my e-mail address as my LINKS passcode and that doesn't work. What's going on? Your firm-specific passcode for the LINKS Simulation Database is provided by the LINKS Administrator. Passcodes aren't e-mail addresses. LINKS passcodes are formatted in the style abc1234g6w8 (i.e., industry code [for industry ABC in this example] followed by a series of numbers/letters).
Passcode Format: What's the format/style of a LINKS passcode? LINKS passcodes are formatted in the style abc1234g6w8 (i.e., industry code [for industry ABC in this example] followed by a series of numbers/letters). LINKS passcodes aren't e-mail addresses!
Paying For LINKS: How do I pay for LINKS? Access the 'Paying For LINKS' link on the main LINKS webpage or on the LINKS Simulation Database webpage. You access this payment webpage only at the beginning of a LINKS event, to pay via personal credit card for participating in a LINKS event. Note that you can access the resources on the LINKS website prior to paying for your participation in a LINKS exercise. For example, the LINKS participant's manual is accessible on the LINKS website for viewing, downloading, and/or printing. Thus, you aren't constrained from getting started with reading the LINKS participant's manual before you pay for LINKS.
Payment Records in Error: I've paid for LINKS but I'm not recorded being paid in the e-mail address listing displayed when I click on the 'Display E-Mail Addresses and Payments' button. Help! Our payment records are updated daily, typically in the evening. If you've paid very recently, please wait another day and check again via the 'Display E-Mail Addresses and Payments' button. Alternatively, you or someone else paying on your behalf might have used some other e-mail address than is in the official LINKS Simulation Database. Thus, we can't correlate your payment with your official e-mail address as recorded in the LINKS Simulation Database. In this case, access the 'Paid With Different E-Mail Address?' link within the [Paying For LINKS' link on the main LINKS webpage or the LINKS Simulation Database webpage and provide the necessary information to permit your payment records to be updated. If several days have passed since you paid and you used your official e-mail address as recorded in the LINKS Simulation Database to pay for LINKS, then please forward a copy of your PayPal e-mail receipt to Billing@LINKS-simulations.com with a brief note ('I've paid, here's the PaylPal receipt, please update your records to reflect my payment').
Web-Browser Java-Enablement: My web-browser doesn't seem to work with the LINKS Simulation Database. Can you help? Access to the LINKS website requires a Java-enabled web browser. Otherwise, none of the Java-applet buttons will appear on your browser screen and you'll be unable to access any LINKS resources. Apparently, your web browser is not enabled for Java on the PC that you used to access the LINKS website. Please consult your local information technology guru for assistance in enabling Java in your internet browser. Alternatively, you might use another PC to access the LINKS website, one with a web browser that is Java-enabled. Within a LINKS exercise, you'll normally access the LINKS website on a regular basis, but only for short periods of time. Thus, the alternative of using another Java-enabled PC for your LINKS website access might be a viable strategy for you throughout your LINKS exercise, rather than making your own PC Java-enabled.